Privacy & Security
Revised May 24, 2018
To our consumer - information we collect
In running AD RescueWear, it is important for us to capture information about your device, such as your IP address and information related to your visit when you browse our on-line store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the high performance we are dedicated to providing;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout;
- and control that your data is processed securely.
Order information you enter as a customer
If you buy something from AD RescueWear, we require information to process and ship your order. In order to process and ship the eczema relief products you purchased, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment. This information is necessary and without it we can't provide you the eczema relief products you desire.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest and to provide you with a coupon code when completing your purchase. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications if you unsubscribe.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers. Product reviews help us to know how to modify our products and services. It also helps other eczema sufferers know if these reviewed products are appropriate for their particular eczema.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
Other uses of personal data
We also use your email to send communications via a third party about our store via newsletters, but always require you confirm your subscription before sending you any emails like this. We use your email to send marketing automations via a third party to you based on your past purchase history, past interaction with previous emails and physical location. Your data is held privately and not shared with any other company or business.
We use Google, Facebook and social media channels and when you visit our website or one of our social media sites we sometimes collect your information and often share relevant advertisements and promotional material to you.
Analyzing trends and statistics for internal use
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. 11305 Four Points Drive / Building II, Third Floor / Austin, TX 78726
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:
Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use Paypal and Stripe to process all payments at our store.
Shipping: We integrate with Efulfillment Services to fulfill your orders. The ordering process if fully automated and Efulfillment receives the order information and ships your orders.
Other ways we collect and analyze general purchasing data is via Google Analytics and Search Console.
How can you control your personal data?
We do not market our products in the EU but if you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account age or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
We will share your information to comply with applicable tax or legal obligations and even fraud detection.
Who can you reach out to for privacy matters or a complaint?
You can contact us at:
AD RescueWear, LLC (“Company”) is the sole owner of the information collected on www.ADRescueWear.com. AD RescueWear, LLC collects information at several different points in our website.
When you browse the Company’s website, we may collect information regarding the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet Service Provider you are using, and anonymous site statistical data. This information is collected for the purpose of assessing the effectiveness of the Company’s website and for security reasons.
We take the security and privacy of your personal information very seriously and only collect information you voluntarily provide us. Categories of personally identifiable information include your name, company name and e-mail address and billing address if you place an order.
We use PayPal to process orders and do not have access to your payment information.
You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. Most browsers can also be set to refuse to accept cookies, although this may affect your Internet experience. You can also erase cookies that are already on your computer. For more information about working with cookies, you should consult your user manual, FAQ, or “help” function of your specific browser and operating system software.
Communications From This Site.
We may send e-mails to new customers verifying their password and username. Established customers may occasionally receive information on products, services, special deals or a newsletter. We also communicate with customers to provide requested services or respond inquiries about our services. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If you would like to discontinue receipt of communications please send an e-mail to firstname.lastname@example.org.
Information That We Share With Third Parties.
We know that you are concerned about security of your personal information and do not share this information with unrelated third parties. We only share your information with third party vendors with whom it is necessary to contract to fulfill your order or if required by law or legal process.
Reviewing And Correcting Information.
We take the security and privacy of your personal information very seriously and only collect information you voluntarily provide us. Categories of personally identifiable information include your name and e-mail address if you request to be added to our newsletter or your name, e-mail address, and billing address if you place an order. We use PayPal to process orders and do not have access to your credit card information.
We value your privacy and take all reasonably necessary steps to protect your information. If you have any questions or concerns about our privacy practices, please contact us by e-mail to email@example.com.